Our bond back guarantee

At Exitshine, we understand that moving home in Sydney can be stressful. That is why our comprehensive end of lease cleaning service comes backed by our 100% bond back guarantee. If your real estate agent or landlord flags any cleaning issues on their inspection report, our team will return promptly to rectify them at no extra charge, giving you complete peace of mind when handing back the keys.

Frequently asked questions

Find clear answers to how our bond back guarantee protects your deposit. We believe in complete transparency so you know exactly what is covered before your final inspection.

What does the bond back guarantee promise?

Our bond back guarantee ensures that our professional cleaners will return to fix any specific cleaning complaints noted by your property manager or landlord at absolutely no extra cost to you.

How quickly will you return to fix inspection issues?

If an issue is raised during your exit condition report, simply get in touch with us. We return to re-clean the flagged areas free of charge within 48 to 72 hours of the original clean.

Do you follow approved Sydney real estate agency checklists?

Yes, our end of lease cleaning strictly adheres to comprehensive checklists approved by Sydney real estate agents and landlords, covering kitchen appliances, bathrooms, living areas, skirting boards, and interior windows.

What is excluded from the guarantee?

Our guarantee covers cleaning standards only. It does not cover pre-existing property damage such as holes in walls, broken fixtures, permanent carpet stains or worn carpets, unpaid rent, or rubbish and garbage removal.

What do I need to provide if an issue is raised?

Simply forward us the official exit inspection report or written feedback and photos from your property manager within 72 hours so our cleaners can schedule a revisit promptly.

Do I need to be present for the re-clean?

You do not need to be on site as long as safe access can be arranged via key lockbox, building concierge, or your real estate agency office.

Ready to secure your bond?

Book your Sydney end of lease clean with Exitshine today and leave your property sparkling clean with guaranteed satisfaction.